this is an area of company well-being, culture, and planning that is often wildly overlooked. these leaders provide a sense of hope and stability and care deeply for others. they notice moods and tempo, keeping their fingers on the pulse of the company, and tend to have a kind word for everyone.
沙巴体育手机登录emotional leaders will emerge from every area of the company, regardless of their formal title. those who have the capacity to make others feel comfortable are not always organizational leaders. the boss can reopen the office, but unless they are also an emotional leader, people will still feel insecure about going back in.
,” which suggests that the number of informal leaders who drive perceptions among employees can be reduced to as few as 3%. Formal leaders must identify and engage this 3% when making recovery plans, as they influence as much as 85% of an organization.
Bring together peers in the industry
the covid-19 pandemic has imparted many lessons about preparedness and response, but perhaps the most long-lasting will be that people genuinely need each other. in postmortem planning, connecting enables people and companies to share ideas, experiences, and hope.
this may be a tough pill to swallow for many leaders. although it’s practically anathema to say it in the modern business world: your own company is not enough. sharing the learnings, strategies, and even failings that have emerged during this global catastrophe will benefit a far broader group of people than just your own.
沙巴体育手机登录a conducted by the multidisciplinary digital publishing institute further highlights the growing importance of collaborative competition, suggesting that companies have a better than 50% chance of mutually reducing company costs if they collaborate for a period of at least three years.
businesses obviously have a right and a need to protect their information and certain discussions can be protected by ndas, if needed. but companies also can’t afford to assume they have all the solutions to the problems brought on by covid-19. invitations to connect with industry peers should go out today.
Get buy-in from every level of the organization
even the most well thought out postmortem won’t help a company through the next crisis unless there is broad buy-in across the organization. employees at every level are needed to help achieve positive outcomes and should feel like they share a part of the responsibility for the success of a plan.
沙巴体育手机登录as the executives set the direction, managers and team leaders should conduct similar postmortem exercises with their smaller groups to understand on a microlevel their needs for future issues. identifying these specifics will help teams know the areas in which they need the most help as they work across departments in both recovery and future planning.
沙巴体育手机登录every employee also has a right to make their voice heard on an individual level and needs to know that. when given the opportunity to speak up, people need to be honest with their organizations, provided they have been given a safe forum in which to do it. likewise, emotional leaders who are engaged in the well-being of their companies should recognize their influence and exercise it.
沙巴体育手机登录right now, all of us are responding as well as we can to the covid-19 crisis. it is an unprecedented disruption to the world, and we are certain to feel the aftershocks for years to come. in the future, as our companies begin to come out of social-distancing measures and attempt to return to normal business, it will be more important than ever to conduct a thorough postmortem.
Rick Barr is the chief operating officer at .